ISO 9001:2015 is the international standard for Quality Management Systems (QMS), published by the International Organization for Standardization (ISO). It outlines a framework for organizations to ensure consistent quality, customer satisfaction and continuous improvement in their processes, products and services.
Key Principles of ISO 9001:2015
ISO 9001:2015 is based on seven quality management principles:
- Customer Focus – Meeting and exceeding customer expectations.
- Leadership – Establishing a clear vision and direction.
- Engagement of People – Involving employees at all levels.
- Process Approach – Managing activities as interrelated processes.
- Improvement – Continuously enhancing performance.
- Evidence-Based Decision Making – Using data to drive decisions.
- Relationship Management – Building strong supplier and stakeholder relationships.
Benefits of ISO 9001:2015 Certification
- Boosts customer trust and loyalty
- Enhances internal process efficiency
- Reduces waste and costs
- Opens new business opportunities
- Improves employee engagement and communication
- Ensures compliance with statutory and regulatory requirements
